client testimonials

Margy has been instrumental in the successful launch of Call Hero’s Virtual Receptionist service. Her knowledge and expertise exceeded our expectations! The guidance she provided allowed us to improve training for the team, streamline our operations, and provide top-notch service to our clients. Thanks to Margy, Call Hero can now offer an efficient and reliable service. We highly recommend Margy to any organization looking to enhance their operations and achieve a successful launch.
Alan Hsu
Co-Founder, Call Hero
We are a multidisciplinary clinic. We always had difficulty in managing too many different names of the services. Margy organizes them beautifully and our sessions are more seamless. Generally, we feel more organized in our booking management. Thanks Margy!
Dr. Sammy Oh
Doctor of Natural Medicine
We are extremely appreciative of the personalized support we received from Margy. Through her efforts, directly coaching my staff, we were able to significantly improve our telephone customer scheduling conversion rate. Margy’s commitment to our business as well as her extensive knowledge and experience was without question the difference maker for our business. I’d recommend her in a heartbeat if your business or practice is struggling converting telephone leads into actual business. Thank you Margy!
Adam Sachs
Chief Operations Officer
As our clinic grew, I knew we needed to create proper and sustainable infrastructure to support the practitioners and provide the best experience for our patients. I tried to implement systems, but I knew I needed to invest a lot of my time to figure the ins and outs. This is where I discovered Clinic Core Essentials. I worked with Margy prior to this and always admired her ability to juggle tasks and create a positive experience for both the practitioners and patients. Knowing this, it was an easy choice for me to have her come in, assess and create a specifically tailored course for our clinic. Throughout the whole process, she was transparent, professional and offered her insights on where she felt the clinic could use more focus. We created two custom courses for the front desk team to not only understand the importance of their roles, but also the solidification of clinic culture and mission. I am so glad to have worked with Margy. For those who are on the fence about investing into custom training courses for your clinic, I highly recommend this because it will help save you from a lot of the stresses that comes along with trial and error. We've improved drastically since the training and we've been managing extremely well! All systems are in place and feels like a well-oiled machine!! Thank you Clinic Core and Margy for all the help!
Justin Yang
Registered Massage Therapist
I had the pleasure of working in the same clinic with Margy and am happy to endorse her as an expert in clinic management. Her problem solving abilities, ideas for improving procedures, as well as implementing and teaching those ideas, are very impressive indeed!
Dr. A McDougall
Chiropractor
Margy knows her stuff. She was a pleasure to work with and has streamlined our front desk operations to a tee. Her efficient management style and personable demeanour was a great example to our staff. Her attention to detail was greatly appreciated. She was a fantastic advocate for chiropractic care, and helped our clinic grow to serve more patients in our community.
Dr. M Palmer
Chiropractor
When Margy came to work at our clinic we were starting to grow but were still relatively small. We thought we had a good handle on the admin side of the business but thankful Margy was there to guide us in the right direction. Along with her exceptional administrative and excellent customer service skills, she was able to balance patient-centered care and professionalism with protecting the practitioner's time and schedule. Our patients still speak of Margy's character today. Margy made a lasting impact on the flow, organization, and culture of our clinic. We miss her!
Genelle P.
Registered Massage Therapist
I have nothing but positive things to say about my experience working with Margy. When I initially started practicing physiotherapy, Margy provided me the support needed to grow my caseload and made me feel welcomed to the team. Her experience in customer service as well as knowledge in clinic operations is highly valued and provided an overall boost in our clinic's morale.
Patrick C.
Physiotherapist